Is Razer support responsive for hardware issues?
A Razer gaming peripheral began showing intermittent connectivity problems that appeared firmware related rather than physical damage. I recorded short clips, listed driver versions, and explained how the issue reproduced under specific conditions before contacting support. The responses seemed to recycle standard troubleshooting guides without confirming whether the hardware qualified for repair or exchange. For users who achieved a concrete resolution, what technical details or testing evidence made support move beyond scripted replies and provide a clear next step?
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